I'm facing a problem with IDRAC7 installed on my Dell PowerEdge R720 servers since day 1 of installation.The problem is that I every time i use the virtual console ( through java or native mode ) it crashes and stop responding. I use the port 5900. I can see nothing from the java console while launching, no error nor nothing. The problem has no relation with the firewall nor the Java platform or JRE neither the activex is related to the problem, and definitely it's not a security issue and ' trusted sites '.I suppose but have no clue that there is a conflict with some of the group policies we already have. But i can't locate any that has a relation with this problem.as a hint, any computer from outside the domain and on the same LAN is able to use the virtual console normally without any errors.
All computers within the domain can't.it happened once or twice that my laptop ( within the domain ) logged with no problems, but that was one of a million try.my IDRAC7 details are as follow:Hardware Version: 0.01Firmware Version: 1.57.57 (Build 04)Firmware Updated on Tue May 13 12:P.S the problem is happening on all Dell Power edge R720 servers.anyone familiar with this type of problems? The last time i checked for a java update was about 10 days ago, and it was still 7u55, maybe in the recent days it was updated, but the problem is not here since i tried different update versions ranging from 6u. to 7u55 and i will try the 7u60 in a while.ttetzlof yes i applied all firmware updates for the servers, in a matter of fact a dell guy had performed the updates.
But i will double check, he might installed something wrong or so.but did you face the same problem? Did you try logging in from outside the domain?
John White wrote:Scott Alan Miller wrote:John White wrote:How about trying it without mapping media?How does one do that? Until you map the media, the ISO doesn't mount, does it?I just meant remove that part of the equation to see if it still hangs.LOL. Well if I just stare at the screen and do nothing, it doesn't hang. Mapping the drive is the only function that that applet has other than loading the image. The first bit works and it sits indefinitely without crashing and it exits successfully without crashing. But mapping is the only actual action that it takes and that is where it fails.The server admin is doing a firmware update tonight.
We will see if that fixes it. If the issues persists you can perform a soft reset of the idrac.
Using the racadm reset command.What browser are you using?The latest firmware on a DRAC 5 Should be 1.60.See this document for a list of racadm commandsKyle H.Enterprise Engineer - Server - Dell Inc.Disclaimer: The views and opinions expressed in this article are those of the author in a non-official capacity and do not necessarily reflect the official policy or position of Dell Inc. Any advice provided is provided with the understanding it is at the users own risk and Dell Inc assumes no liability for any data loss or damages as a result.